Who is responsible for fixing pipe leaks?
It depends on where the leak is located in relation to the water meter. Pipes after the meter going to the household or establishment are privately-owned; the customer maintains these pipes. All pipes before the meter are being maintained by SUBICWATER.
Distribution Line
Large pipes buried along main roads are called ‘mains’, ‘mainlines’, or ‘distribution’ lines. These pipes transport water from the treatment plant to the service lines. Leaks along these pipes must be reported immediately to SUBICWATER as these can eventually lead to water supply interruption.
Service Line
Service lines are pipes tapped from the mains and end at the customers’ water meters.
Private Lines
All pipes from the meter going to the customers are private lines.
Water Tariff Table
What if I lost my water bill?
You can view your account ledger online using the ‘Customer’ module of this website.Click here to register your account.
Past-Due Payments?
Unpaid water bills past the due date is subjected to a 2% penalty compounded monthly. Accounts with over 60 days arrears are due for disconnection. Is your water service disconnected?
Payment Options
You can pay your water bills online and through our partner banks and payment centers. We also have a 24/7, ATM-Style Payment Kiosk stationed at our main office in Subic Bay Freeport.
Why won’t your partner payment center accept my bills payment?
Your bill may be already 60 days past due, and thus, is subject for disconnection. Payments made through our in-house cashier are being credited to your account instantly, as opposed to payment centers where it takes two to three days for your payment to be reflected.
This is my second unpaid water bill. Can I pay through your banks or payment centers?
Yes, you can, as long as you pay the full amount on or before the indicated due date.
Water Treatment Process
You can drink water straight from the tap. SUBICWATER’s stringent water treatment process ensures that our water complies with the Philippine National Standards of Drinking Water (PNSDW) and that of the World Health Organization (WHO).
(1) Mixing
Chemicals are added to the raw water to remove impurities, bad taste, and odor. Chlorine kills bacteria and other micro-organism, coagulants bind to impurities, polymers aid coagulation, and lime controls acidity.
(2) Coagulation and Flocculation
Water now goes to the flocculation chamber. The added chemicals coagulate or bind to the impurities such as dirt, forming particles called ‘flocs’. These flocs grow larger and heavier and eventually settle at the bottom of the tank.
(3) Sedimentation
Clear water is taken from the upper portion of the flocculation chamber and is sent to the clarifier, where water stays for a relatively longer time. This allows the finer particles not captured by the flocs to settle at the bottom of the clarifier.
(4) Filtration
Water from the upper part of the clarifiers is made to pass through the filters to remove the finest impurities.
(5) Disinfection
The right dosage of chlorine is added to keep the water free from bacteria. The fully-treated water can now be distributed to households and business establishments.
Water Quality Monitoring
Water samples from all over Olongapo City and Subic Bay Freeport are being collected and brought daily to our DOH-accredited laboratory for physical, chemical, and bacteriological testing.
